1. Who We Are

RefrigerantHub (“RefrigerantHub,” “we,” “us,” or “our”) operates an online business that offers refrigerants, water heaters, HVAC products, and related services. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, place an order, contact us, or otherwise interact with us.

2. Information We Collect

Depending on how you interact with RefrigerantHub, we may collect the following categories of information:

•Contact and order information: your name, email address, shipping and billing address, telephone number, order details, and communications related to your purchase.

•Payment information: payment details needed to complete a transaction. Payments may be processed by third-party payment providers, and RefrigerantHub does not intend to store full payment card numbers.

•Device and usage information: browser type, device information, IP address, pages viewed, approximate location, referring pages, and general interaction information collected through cookies or similar technologies.

•Communications: information you provide when you email us, submit a form, request support, leave feedback, or otherwise contact RefrigerantHub.

3. How We Use Your Information

We may use personal information to:

•Process, confirm, fulfill, and deliver orders.

•Send order confirmations, receipts, shipping updates, and service-related messages.

•Respond to questions, requests, complaints, and customer-support inquiries.

•Process returns, refunds, exchanges, replacements, and other order-related requests.

•Send promotional communications when you have opted in, subject to your right to unsubscribe.

•Understand website usage, improve our products and services, and maintain website functionality.

•Detect, prevent, and investigate fraud, misuse, security incidents, or other unlawful activity.

•Comply with legal obligations and enforce our policies, agreements, and rights.

4. How We Share Information

RefrigerantHub does not sell or rent your personal information. We may share information with service providers and other parties when reasonably necessary to operate our business, including:

•Payment providers that process transactions and help prevent payment fraud.

•Shipping and delivery providers that deliver your orders and provide tracking services.

•Website, hosting, analytics, and customer-support providers that help us operate and improve our online services.

•Professional advisers and legal authorities when disclosure is required by law, legal process, or necessary to protect rights, safety, or property.

•Business-transfer parties in connection with a merger, acquisition, financing, sale of assets, or similar transaction.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies to keep the website functioning, remember preferences, understand traffic, and improve the customer experience. Some technologies may be placed by third-party providers that support analytics, payment processing, advertising, or customer service.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality, checkout, or other features. Where required by applicable law, we will provide additional choices or consent controls for non-essential technologies.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide services, complete transactions, maintain business and financial records, resolve disputes, enforce agreements, prevent fraud, and comply with legal obligations. Retention periods vary depending on the type of information and the reason it was collected.

You may request removal from marketing communications at any time by using the unsubscribe link in a promotional message or contacting us directly. Some information may need to be retained for legal, accounting, security, or dispute-resolution purposes.

7. Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have rights to request access to, correction of, deletion of, or information about the personal data we hold about you. You may also have the right to opt out of certain marketing communications or request information about how your data is used.

To make a privacy request, email contact@refrigeranthub.com. We may need to verify your identity before completing a request. We will handle requests in accordance with applicable law and may retain information where necessary to comply with legal obligations or protect our rights.

Marketing choices: You can unsubscribe from promotional emails at any time. You may continue to receive non-promotional messages relating to orders, transactions, security, or service operations.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. Payment transactions may be handled through third-party payment providers that maintain their own security controls.

No method of transmitting or storing information is completely secure. Accordingly, we cannot guarantee absolute security, and you should use care when sharing information online.

9. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. When we make changes, we will update the “Last updated” date. Your continued use of our website after an updated policy is posted means the updated policy will apply to future interactions, to the extent permitted by law.

11. Contact Us

If you have questions about this Privacy Policy or how RefrigerantHub handles personal information, please contact us.

Email: contact@refrigeranthub.com

Phone: +1 (607) 224-9750

Address: 27 Lagoon Rd, Rock Springs, Wyoming, United States