RefrigerantHub offers refrigerants, water heaters, HVAC and residential products, DIY and small-can products, and commercial refrigeration supplies. Product availability, packaging, specifications, and shipping eligibility are shown on the applicable product page.

Orders generally require 1–3 business days for processing. Transit generally takes 5–8 business days after processing. The total estimated delivery timeframe is 6–11 business days maximum, excluding delays outside RefrigerantHub’s control. These timeframes are estimates rather than guarantees.

Orders are shipped within the United States, subject to product eligibility, carrier availability, destination restrictions, and applicable laws. Some refrigerant products may have additional shipping, handling, documentation, or delivery requirements.

The Shipping Policy states that standard shipping is free on all orders when free shipping applies. Any applicable shipping charges or special freight requirements should be confirmed during checkout or with our support team before purchase.

Eligible products may generally be returned under the Refund and Returns Policy. Contact RefrigerantHub before sending an item back so we can confirm eligibility and provide return instructions. Products may need to be unopened, unused, and in their original packaging.

Contact us within 48 hours of delivery with your order number, photographs, and a description of the damage. Keep the original packaging and do not install or use a product that appears damaged. We will review the matter and explain the available resolution.

Warranty coverage depends on the manufacturer, product model, installation requirements, registration requirements, and applicable warranty terms. Review the product listing and manufacturer documentation before purchase. RefrigerantHub can help direct you to the appropriate warranty information, but the manufacturer’s warranty controls where one applies.

We can help you review product information, but the correct water heater depends on household demand, flow rate, fuel source, electrical service, venting, installation location, local requirements, and other factors. Installation and sizing should be reviewed by a qualified professional.

Check the equipment nameplate, owner’s manual, or manufacturer documentation. Do not select a refrigerant based only on appearance or a similar product name. If you are unsure, consult the equipment manufacturer or a qualified HVAC professional before ordering.

Do not mix refrigerants or use a substitute unless the equipment manufacturer and a qualified technician confirm that it is appropriate. Refrigerant compatibility, recovery, charging, and retrofit requirements depend on the equipment and the applicable rules.

Refrigerant handling and charging may be subject to training, certification, sales, transportation, and other legal requirements. Customers are responsible for complying with applicable laws and should use properly qualified professionals for installation, recovery, charging, and service.

RefrigerantHub uses reasonable security safeguards, and payment transactions may be processed by third-party payment providers. We do not intend to store full payment-card numbers on our own systems. No online system is completely secure, so protect your account credentials and contact us if you notice suspicious activity.

When tracking is available, shipment information is sent to the email address associated with the order. Tracking updates may take time to appear after a carrier receives the package. Contact us with your order number if tracking is unavailable or the shipment appears delayed.

You can contact us using the details below:

Email: contact@refrigeranthub.com

Phone: +1 (607) 224-9750

Address: 27 Lagoon Rd, Rock Springs, Wyoming, United States