RefrigerantHub wants you to receive the correct products in good condition. This Replacement Products & Warranty Policy explains how we handle products that arrive damaged, defective, incorrect, or covered by a manufacturer warranty.
Damaged or Incorrect Products
Please inspect your order as soon as it arrives. If a product is damaged, missing, or different from what you ordered, contact RefrigerantHub within 48 hours of delivery at contact@refrigeranthub.com or +1 (607) 224-9750. Include your order number, a description of the issue, and clear photographs of the package, shipping label, product, and damage when applicable.
Do not install, use, open, alter, refill, or modify a product that appears damaged or incorrect. Refrigerant cylinders should not be handled, opened, or used except by persons who are properly trained and authorized to do so.
After reviewing the information, RefrigerantHub may offer an approved replacement, repair, refund, or other resolution consistent with the applicable product listing and law. Replacement availability may depend on inventory, manufacturer requirements, and shipping restrictions.
Product Defects
If a product appears to have a manufacturing defect, contact us before attempting a repair or returning the item. We may request photographs, serial numbers, diagnostic information, or other documentation needed to evaluate the claim. Some products must be inspected or handled directly by the manufacturer or an authorized service provider.
A product that is incompatible with your equipment, application, fuel source, electrical service, refrigerant type, or local requirements is not necessarily defective. Customers are responsible for confirming suitability before purchase and should consult a qualified professional when needed.
Manufacturer Warranties
Where a manufacturer warranty applies, the warranty is provided by the manufacturer and is subject to that manufacturer’s terms, exclusions, registration requirements, and claim process. RefrigerantHub does not extend, replace, or independently guarantee a manufacturer’s warranty unless the applicable product listing expressly states otherwise.
Warranty coverage may exclude damage caused by improper installation, misuse, modification, neglect, incorrect storage, failure to follow instructions, unsuitable applications, normal wear, transportation after delivery, or service performed by an unqualified person. Review the product documentation for the applicable warranty details.
Replacement Conditions
A replacement may be available when the item is confirmed to be damaged before use, defective, incorrectly shipped, or otherwise eligible under the applicable product or manufacturer terms. We may require the original product to be returned, inspected, or made available for carrier or manufacturer review before issuing a replacement.
Replacement products are subject to availability. If the identical product is unavailable, RefrigerantHub may offer an equivalent product, a refund, or another available solution after discussing the options with you.
Contact Information
Business name: RefrigerantHub
Email: contact@refrigeranthub.com
Phone: +1 (607) 224-9750